The Office of Us

Orders typically ship within 2 business days from our warehouse, pending availability and credit verification. If there are any issues with your order, we’ll contact you via email. Processing Times:Orders placed Monday–Friday prior to 10am PST will b

How long will it take for me to receive my order?

Orders

What if my order contains a product on pre-order?

How quickly can I expect my order to be processed?

What is a pre order?

How do I cancel my order?

What is the status of my order?

Can I edit my order after it has been placed?

What do I do if I receive the wrong item?

Why is my order taking a little longer to ship?

How is tax collected on purchase?

What is Shop Pay?

What happens if I purchase a gift for someone on Final Sale?

How can I prevent my personal information from being shared or sold?

How can I get a catalog?

Please remove me from your catalog mailings

Account & Catalog Information

What’s your return policy?

How do I handle the return of a gift?

How do I start a return or exchange?

When will I receive my refund?

Can I return or exchange my international order?

Returns & Exchanges

How do I apply my promotional code/ Gift Card to my order?

Discounts & Promotions

How do I know which size will fit me best?

What is a 'Last'?

Fit & Sizing

Do you ship internationally?

My order was marked delivered but it’s not here.

Do you offer free shipping?

How do I track my order?

What if my shipment arrives damaged?

When can I expect to receive my order?

Do I have to pay duties and taxes?

Where do you ship from?

Shipping & Delivery

How can I care for my shoes?

I just received my order and they feel a bit stiff, what can I do?

BRUSH OFF LEATHER

CALF HAIR LEATHER

CALF LEATHER

EMBOSSED CROC LEATHER

FULL GRAIN LEATHER

METALLIC LEATHER

MIRROR COATED FABRIC

NAPPA LEATHER

NUBUCK LEATHER

PATENT LEATHER

SHEARLING LEATHER

SNAKE PRINT LEATHER

STRIPED BRUSH OFF LEATHER

SUEDE LEATHER

TEXTILES

VEGETABLE TANNED LEATHER

WOVEN FABRICS

WHITE WEDGE SOLES

Product Care

Where can I purchase a Gift Card?

Do Gift Cards expire?

Can I get a refund for my Gift Card?

Gift Card

ACCESSIBILITY ASSISTANCE

Accessibility Assistance

Can I find your shoes at a location near me?

The style I want is sold out, will you be getting more?

Are these non-slip soles?

Can my Goodyear Welted shoes be resoled?

Are your shoes long lasting?

Why are the shoes named Mr., Miss, Mrs., etc?

Other

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Need more assistance?

How long will it take for me to receive my order?Updated 8 months ago