Can I return or exchange my international order?Updated 2 months ago
We would be happy to help you process your return or help with an exchange/ store credit please reach out to us directly at h[email protected]
If you have any questions about your order, please email us
at hello@theofficeofus.com, or call us at 805-845-4350.
We are available Monday-Friday from 9am until 5pm PT.
We are available Monday-Friday from 9am until 5pm PT.
We are happy to offer a refund or exchange/store credit for orders that meet the following criteria:
- Items must be postmarked within 14 days of receipt.
- Items must be returned in their original condition (will not accept damaged, altered, or worn) and must include all original packaging, box, dust bag and any additional items such as extra set of laces, kilties or anklets, etc.
The following conditions also apply:
- Items marked "Final Sale" may only be returned for an exchange or store credit.
- Items purchased from other retail partners are not eligible for return or exchange..
- Items marked "sample" or purchased at a Sample Sale are not eligible for return or exchange or store credit.
MAKING A RETURN:
- Visit our Returns Page to request a prepaid International return label to send back your item(s).
- Print out your label & attach to the box. Drop off your package at the designated return facility. We recommend making a note of the tracking number as well as requesting a return receipt at your local shipping drop off location as The Office of Us is not responsible for any items lost in transit.
- You will receive an email notification once your return has been processed. Please allow 14-21 days from the time you mail your order for your return to be processed.
- Orders may be returned for a refund, but are subject to a 4% restocking fee. For free returns, purchase return protection for $5 at checkout when placing your order to cover all return fees associated with your order. Eligible refunds can only be credited to the card used for your original order.
EXCHANGES
If you would like to exchange for the same shoe in an alternate size, you can do so by visiting our Returns Page. Receive complimentary exchanges by selecting store credit for your return option. Please return items within 14 days of delivery for new and unworn items in the original packaging.
Please use the Shipping Label that will be sent to you once you complete your return. If you've opted for an exchange/store credit, your store credit will be emailed to you once the shipping label has tracking on your return.
INTERNATIONAL RETURNS
We are happy to accept returns on international orders (per the above return policy). Please reach out to us at [email protected]
Please note we do not provide refunds for any duties, taxes or shipping costs. Be sure to get a receipt from your local drop location when you hand over your parcel so we may help further as The Office of Us is not responsible for items lost in transit.
Please note we do not provide refunds for any duties, taxes or shipping costs. Be sure to get a receipt from your local drop location when you hand over your parcel so we may help further as The Office of Us is not responsible for items lost in transit.
EU RIGHT OF WITHDRAWAL
Customers located in the European Union, Norway, Iceland, and Liechtenstein may cancel their purchase within 14 days of receiving their order. To do so, contact us at [email protected] or use this Withdrawal Button to initiate the process. Refunds will be issued to the original payment method and will include standard outbound shipping charges where required by applicable law.