How do I start a return or exchange?Updated 8 months ago

To start your return or exchange, please visit our returns portal and enter your order number along with your shipping zip code.

Please print the return label and attach it to the outer box, and drop it off with your local UPS. We highly recommend getting a receipt from UPS for your drop off, as this ensures they are scanned in by UPS. 

If you opt for a standard exchange, please note that the requested item(s) in your exchange are not being reserved for you until the carrier has confirmed your return is in transit. We would recommend dropping off your return at USPS as soon as possible to avoid any disappointment, or opt for an Instant Exchange (the last step in the return/exchange process just before receiving your return label). Our Instant Exchange option allows you to try on two sizes side by side and return the pair that does not work out for you. Please note, this will ask for your credit card and place only a $1.00 hold on your card unless you decide to keep both items. At two weeks, your card will be charged for the exchange if you do not ship one of the items back. Once your return/exchange is on its way, you'll receive an email to let you know your exchange order has been created, and you'll also receive tracking information to check on delivery. 

Should you have any further questions or need assistance with your return, please reach out to the team at [email protected].