The Office of Us

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1"><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Sometimes, the carrier may mark a package as delivered shortly before it physically arrives. However, we always suggest checking around your property, with neighbors, your building manager, or your mailroom. Packages are occasionally left in a nearby secure location for safekeeping.</span></span></p><p><span data-sheets-root="1">Please be sure to provide us with a secure shipping address when placing your order. The Office of Us cannot accept responsibility for packages that are lost, misplaced, or stolen once the carrier has confirmed delivery to the address provided at the time of placing your order.</span></p><p><span data-sheets-root="1">We are happy to help contact the carrier to start a lost or stolen claim, please reach out to us with any and all information including order number at <a href="mailto:hello@theofficeofus.com">hello@theofficeofus.com</a> to further assist you.&#xA0;</span></p>

Sometimes, the carrier may mark a package as delivered shortly before it physically arrives. However, we always suggest checking around your property, with neighbors, your building manager, or your mailroom. Packages are occasionally left in a nearby

My order was marked delivered but it’s not here.

Shipping & Delivery

What if my order contains a product on pre-order?

How quickly can I expect my order to be processed?

What is a pre order?

How do I cancel my order?

What is the status of my order?

Can I edit my order after it has been placed?

What do I do if I receive the wrong item?

Why is my order taking a little longer to ship?

How long will it take for me to receive my order?

How is tax collected on purchase?

What is Shop Pay?

What happens if I purchase a gift for someone on Final Sale?

Orders

How can I prevent my personal information from being shared or sold?

How can I get a catalog?

Please remove me from your catalog mailings

Account & Catalog Information

What’s your return policy?

How do I handle the return of a gift?

How do I start a return or exchange?

When will I receive my refund?

Can I return or exchange my international order?

Returns & Exchanges

How do I apply my promotional code/ Gift Card to my order?

Discounts & Promotions

How do I know which size will fit me best?

What is a 'Last'?

Fit & Sizing

Do you ship internationally?

Do you offer free shipping?

How do I track my order?

What if my shipment arrives damaged?

When can I expect to receive my order?

Do I have to pay duties and taxes?

Where do you ship from?

How can I care for my shoes?

I just received my order and they feel a bit stiff, what can I do?

BRUSH OFF LEATHER

CALF HAIR LEATHER

CALF LEATHER

EMBOSSED CROC LEATHER

FULL GRAIN LEATHER

METALLIC LEATHER

MIRROR COATED FABRIC

NAPPA LEATHER

NUBUCK LEATHER

PATENT LEATHER

SHEARLING LEATHER

SNAKE PRINT LEATHER

STRIPED BRUSH OFF LEATHER

SUEDE LEATHER

TEXTILES

VEGETABLE TANNED LEATHER

WOVEN FABRICS

WHITE WEDGE SOLES

Product Care

Where can I purchase a Gift Card?

Do Gift Cards expire?

Can I get a refund for my Gift Card?

Gift Card

ACCESSIBILITY ASSISTANCE

Accessibility Assistance

Can I find your shoes at a location near me?

The style I want is sold out, will you be getting more?

Are these non-slip soles?

Can my Goodyear Welted shoes be resoled?

Are your shoes long lasting?

Why are the shoes named Mr., Miss, Mrs., etc?

Other

Contact Us!

Need more assistance?

My order was marked delivered but it’s not here.Updated 8 months ago