Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide! Some exclusions apply. Please be sure to update your location on our website for proper shipping calculations. To update your location go to the top left of the screen and select your country. We’re always working on adding m
My order was marked delivered but it’s not here.
Sometimes, the carrier may mark a package as delivered shortly before it physically arrives. However, we always suggest checking around your property, with neighbors, your building manager, or your mailroom. Packages are occasionally left in a nearby
Do you offer free shipping?
Yes! We offer free Ground shipping for domestic orders
How do I track my order?
We are just as excited as you are to receive your order. Once your order ships, you will receive a confirmation email with a tracking number so you can monitor its progress and check on delivery. If you have any questions or are unable to locate your
What if my shipment arrives damaged?
While it’s rare, if your shipment does arrive damaged, please send us photos of the item, label on shoe box, size received and outer packaging within 24 hours of delivery to [email protected]. We will do everything we can to make it right!
When can I expect to receive my order?
Orders placed Monday-Friday prior to 10am will be fulfilled out in 1-3 buisness days. Once your order has been fulfilled by our warehouse, we will send a confirmation email with tracking. We’ll provide an estimated delivery date along with tracking i
Do I have to pay duties and taxes?
We ship all international orders using a Delivered Duty Paid (DDP) shipping method when possible. This means that duties and taxes are collected at checkout to ensure your package won't be held up in customs for payment. Please note that customs fees
Where do you ship from?
We ship all online orders from our shipping facility in New Jersey.